Employment Opportunities

JOB SUMMARY:

Schedule and reschedule appointments for patients using established templates in the patient database and protocols for each of the providers.

MINIMUM REQUIREMENTS:

• High school diploma or its equivalent
• 1 year of experience in the medical field, orthopedic background preferred
• 1 year of scheduling appointments in a high-volume physician practice required

SKILLS AND ABILITIES REQUIRED:

• Knowledge of practice management software as it relates to scheduling
• Must be tech savvy with advanced computer skills; quick learner of new processes and software applications
• Basic telephone skills and capable of multitasking
• Good communication skills to interact with patients, physicians, and outside parties by telephone or in person
• Basic knowledge of medical terminology
• Ability to follow preestablished procedures and protocols

SPECIFIC FUNCTIONS:

• Schedule all incoming new patient referrals with the appropriate physician or other providers.
• Verify all the patient demographic information is accurate in the computer system when scheduling.
• Assist patients in canceling and or rescheduling follow-up appointments by telephone.
• Obtain demographic and billing insurance information from the patient, family, or legal guardian and enter information into the registration/billing system.
• Confirm appointments with the strictest confidentiality via phone for the following date of service. Communicates all pertinent information to ensure the patient is aware of location, time, and any other information as needed.
• Print daily appointment schedules for various reasons.
• Block and open appointment times as requested by providers.
• Perform other duties as requested by the supervisor.

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

SCHEDULE:

• 8-hour day shift, full-time

Please use the link provided to apply for a job at OrthoAlabama Spine & Sports.

Apply Online

JOB SUMMARY:

Coordinate the daily intake of patients and ensure all essential steps are completed prior to the patient seeing the doctor, which can include answering inquiries, completing paperwork, and taking payments.

MINIMUM REQUIREMENTS:

• 2 years of experience at a healthcare facility in a Medical Receptionist role
  • Customer Service: 1 year (Preferred)
  • Medical Office: 1 year (Required)
  • Data Entry: 1 year (Required)
• Working knowledge of medical terminology, HIPAA regulations
• Innovative thinker with strong conceptual and problem-solving skills
• Meticulous attention to detail with the ability to multitask
• Strong organizational, administrative, and planning skills
• Ability to work under pressure and react effectively to emergency situations
• Ability to use discretion while working with sensitive information
• Excellent documentation, communication, and IT skills

SKILLS AND ABILITIES REQUIRED:

• Confident and professional
• Outstanding communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility
• Work comfortably under pressure while multitasking in a fast-paced environment and can effectively react to patient emergencies
• Bilingual is a PLUS

SPECIFIC FUNCTIONS:

• Greet and attend to patients in person and over the phone.
• Professionally assist patients, staff, and visitors.
• Answer all phone calls in a professional and courteous manner.
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff, and patient information.
• Liaise between the clinical staff and patients with discretion and professionalism.
• Adhere to policies and procedures that govern job duties.
• Assist with admissions per established protocols.
• Complete accurate documentation of patient visits.

BENEFITS:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

SCHEDULE:

• Monday to Friday, full-time

ABILITY TO COMMUTE/RELOCATE:

• Birmingham, AL 35235: Reliably commute or plan to relocate before starting work (Required)

Please use the link provided to apply for a job at OrthoAlabama Spine & Sports.

Apply Online

JOB SUMMARY:

Schedule surgeries for assigned physician(s). Responsibilities include coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries. This individual works closely with patients, physicians, and surgery locations to provide accurate, timely, and responsive paperwork. Experience scheduling orthopedic procedures is highly desired.

MINIMUM REQUIREMENTS:

• High school diploma or its equivalent
• 1 year of procedure scheduling
• 1 year of medical technology
• 1 year of computer skills

SKILLS AND ABILITIES REQUIRED:

• Able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Strong knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures.
• Must be flexible and have the ability to multitask.
• Proficient in computers and relevant software applications and practice management technology.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Possession of strong problem-solving skills and sound judgment.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhibit a high level of quality through attention to detail and monitoring of work.
• Possession of strong organizational skills.
• Excellent verbal and written communication, as well as, exceptional interpersonal communication skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.
• Sit, stand, and walk for long periods of time.
• Accurately type, write, and use general office equipment.

SPECIFIC FUNCTIONS:

• Coordinate and schedule surgeries and follow-up appointments as designated by the physician.
• Interact with patients, physicians, and other staff both within the clinic and at outside facilities providing accurate, timely, and responsive information.
• Coordinate processes and route all paperwork as required to meet physician and facility requirements.
• Ensure efficient telephone communication.
• Document work processes as required.
• Follow all written protocols and procedures of the clinic.
• Demonstrate courtesy and helpfulness toward patients and their families.
• Recognize and respond appropriately to urgent/emergent situations per protocols.
• Establish and maintain effective working relationships with physicians, staff, and management.
• Schedule surgeries based on physician volume maintaining appropriate standard turn-around times.
• Follow established REI and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment.
• Adhere to policies regarding safety, confidentiality, and HIPAA guidelines.

BENEFITS:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

SCHEDULE:

• Monday to Friday, full-time

ABILITY TO COMMUTE/RELOCATE:

• Birmingham, AL 35235: Reliably commute or plan to relocate before starting work (Required)

Please use the link provided to apply for a job at OrthoAlabama Spine & Sports.

Apply Online

JOB SUMMARY:

A management position responsible for directing and coordinating the overall functions of the business office to ensure maximization of cash flow while improving patient, physician, and other customer relations.

EDUCATION:

• Bachelor's degree, preferably in business administration or related field or relevant experience in lieu of a degree.

EXPERIENCE:

• Minimum five years of experience in a medical business office, two years as a department manager in a business office department
• Certified Coder is a plus

ESSENTIAL JOB RESPONSIBILITIES:

Leadership & Development

• Develops and oversees business systems and works with information technology to ensure timely and accurate implementation
• Maintain compliance with CMS, OIG, and other government programs
• Monitor and audit coding compliance related to E/M and procedural coding
• Ensure efficient processes of timely claims maintenance, credit resolution, payment plans, charge capture, etc.
• Lead training to ensure all business office staff are working at the highest level of efficiency. Follow Modernizing Medicine best practice protocols for revenue cycle
• Promote electronic superbill to ensure expedient filing of claims each day
• Post all payments electronically if ERA is available; load major carrier fee schedules to ensure payment of the allowable
• Develop credit card on file program and financing options
• Plan and direct registration, patient insurance, billing and collections, and data processing to ensure accurate patient billing and efficient account collections
• Manage business office within the established budget, including annual planning, and development of monthly status reports
• Review patient account statuses to identify and resolve billing and processing issues in a timely manner
• Establish and implement a system for the collection of delinquent accounts ensuring third-parter payers are contacted
• Establish and recommend credit and collection policies
• Manage pre-certification processes to ensure payment of procedure; implement a final eligibility process for surgeries
• Work with the Practice Manager to implement the tracking of physician orders to ensure charge capture
• Provide billing support to Management and Operational Staff by staying abreast and communicating state, federal, and payor insurance regulation updates
• Manage insurance contracts and maintain the Charge Master

Daily & Monthly Monitoring

• Ensures daily processing of mail payments
• Prepares daily credit card report
• Collaborates with reception team to establish/monitor check in process, ensuring the capture of all necessary information for immediate insurance billing as well as collection of co-pays and outstanding balances
• Establishes/monitors charge entry process for accurate and timely filing
• Monitors payment processing for accurate and timely posting
• Establishes process and monitors Accounts Receivables – makes changes to policies and procedures as necessary
• Establishes appropriate processes for monthly closing
• Reconciliation of Accounts Receivable, Collections, Credit Balances, Charge Capture and Lag by provider and location
• Prepares monthly reports
• Analyzes data for trends and makes recommendations for improvement and increased efficiencies 
• Creates front end scorecards and facilitates meetings with the office personnel to improve front end processes
• Prepares and distributes physician report cards

Oversight

• Ensure claims are filed with appropriate CPT, ICD-10, & Modifiers 
• Review claim notes to ensure there is appropriate documentation for claims by staff
• Review claims submission batches and reconcile
• Ensure rejections are worked and resubmitted for reimbursement to meet monthly goals
• Ensure patient and insurance payments are appropriately and timely posted
• Ensure adjustments are posted per group policies
• Review account balances with carriers and ensure staff are resolving appropriately for reimbursement using delinquent claims report
• Review for timely filing and collections according to insurance billing & collection guidelines
• Monitor for monthly collection letters
• Monitor processes for handling return checks, insufficient addresses and return mail for the practice
• Monitor handling of account calls concerning patient and insurance balances, insurance changes, refile requests, etc.
• Ensure credit balances for refunds are processed timely and accurately
• Post all payments electronically if ERA is available; load major carrier fee schedules to ensure payment of the allowable

Staff Management

• Schedules staff appropriately to achieve maximum production
• Ensure appropriate staffing levels
• Approve timecards and PTO requests

BENEFITS:

• 401(k)
• 401(k) Cash Balance
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Vision insurance
• Supplemental policies available
• Paid time off – 15 days in Year 1
• Holiday time off – 8 Holidays per year

SCHEDULE:

• Monday to Friday, 8-hour shift – Days

SETTING: Clinic

COMPENSATION: Commensurate with experience

Please use the link provided below and fill out the form to apply for a job at OrthoAlabama Spine & Sports. 

To email your resume, email jobpostings@aossma.com. Please include the job title in the subject line.

Apply Online